Bilingual Guest Service Agent (Part-Time)

About the role

The Fairmont Chateau Laurier hotel in Ottawa, located next to the Parliament Buildings, is looking for a part-time Bilingual Guest Service Agent. Reporting to the Front Desk Manager and Guest Services Manager, the role covers guest reception, check-in and check-out, reporting and crisis support, with availability on evenings, weekends and holidays and on overnight shifts when required.

Key responsibilities

• Provide outstanding service to internal and external guests
• Assist with tour check-ins and greet tour guides and groups when required
• Greet, check in and settle guest accounts while following service standards
• Register and check out hotel guests
• Generate reports for other hotel departments
• Be a key member of the crisis and emergency team
• Act as an ambassador of the hotel and assist leadership with daily duties
• Follow all safety policies and other duties as assigned

Required profile

• Fluency in both official languages (English and French) is required
• Previous front desk agent experience in a similar environment
• Ability to handle cash effectively and accurately
• Typing speed of 40 words per minute
• Able to work alone and in a very busy environment

Required skills

• Excellent verbal and written skills
• Computer literacy; exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
• Active listening, decision-making and teamwork

What we offer

• Full-rate pay of $26.08 per hour
• 50% food and beverage discount in the hotel restaurants
• Employee benefit card with discounted rates at Accor properties worldwide
• Learning programs through the company academies
• Corporate social responsibility activities such as Planet 21