Adventure & Experiences Supervisor

About the role

Fairmont Banff Springs is looking for an Adventure & Experiences Supervisor to help bring programming and events to life from conception to completion. Reporting to the Adventure & Experiences Manager, the supervisor ensures an engaged team, efficient operations and service that exceeds guest and client expectations. The starting rate is $29.14 per hour, rising to $31.90 after three years.

Key responsibilities

• Oversee scheduling, logistics and execution of special events, activities and programs.
• Manage team schedules, onboarding and daily operations while keeping to budgeted hours.
• Communicate with partners, vendors and guests to ensure seamless event experiences.
• Provide input on industry trends, review marketing materials and suggest creative program additions.
• Handle guest concerns, oversee departmental programming and act as on-duty leader when required.

Required profile

• Degree or diploma preferred; significant work experience can substitute for the degree.
• Standard First Aid certificate.
• At least 2 years' experience in programming, entertainment or event planning.
• Excellent interpersonal skills, high professionalism, responsibility, creativity, energy and organization.
• Strong customer service ethic and high expectations for quality.
• Legally eligible to work in Canada; the hotel cannot assist with work authorization.

Required skills

• Strong knowledge of Microsoft Word, Excel and PowerPoint.

What we offer

• Subsidized on-site accommodation for full-time employees.
• One complimentary meal per shift in the staff cafeteria.
• Medical, vision and dental benefits, plus mental health, orthodontics, fertility drugs and gender affirmation coverage for full-time permanent employees.
• Defined contribution pension plan with employer matching up to 5% of annual earnings for full-time permanent employees.
• Travel program with discounts on rooms and food and beverage worldwide, and access to the Mountain Explorer Travel Program.
• Discounts at the resort's food and beverage outlets, fitness centre, spa and golf courses.