Work from Home Customer Enrollment Agent

About the role

This fully remote position guides customers through the early stages of a benefits enrollment conversation. You will work with engaged prospects, follow a proven framework, and help move each interaction toward a clear next step while collaborating with a supportive team.

Key responsibilities

• Connect with customers who are beginning the enrollment process.
• Ask thoughtful questions to uncover needs and priorities.
• Present benefit options clearly and confidently.
• Guide customers through enrollment steps and document progress.
• Maintain organized notes and share updates with team members.

Required profile

• Comfortable leading one‑on‑one customer conversations.
• Self‑directed with strong time‑management skills.
• Clear, friendly communication style.
• Organized, reliable and able to follow through.
• Open to coaching, feedback and continuous growth.

Required skills

What we offer

• Fully remote, full‑time employment.
• Supportive team environment with day‑to‑day independence.
• Steady flow of engaged customers.
• Performance‑based compensation, bonuses and residuals.
• Ongoing training and development opportunities.