Implementation Consultant – Bilingual FR/EN (Remote)

About the role

Arc Health, a division of Harris, is looking for a bilingual French‑English Implementation Consultant to join its remote team. You will work directly with healthcare organizations across Canada and the United States to configure, implement, and optimize next‑generation EHR solutions that improve patient care.

Key responsibilities

• Gather and document client workflow and business requirements.
• Configure and implement EHR/EMR solutions tailored to each customer.
• Analyze client processes and recommend workflow improvements.
• Deliver end‑user training and create supporting documentation.
• Manage project issues, escalations, and change requests.
• Track implementation activities using CRM and project‑management tools.
• Collaborate with cross‑functional teams to meet project milestones.

Required profile

• Bilingual in French and English (required for Quebec and international clients).
• Experience implementing or supporting EHR/EMR or healthcare IT systems.
• Willingness to travel up to 50% during key project phases.
• Strong communication and presentation abilities.
• Ability to manage multiple priorities in a fast‑paced, client‑facing environment.

Required skills

• Smartsheet
• Confluence
• JIRA
• CRM systems
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• EHR/EMR implementation knowledge

What we offer

• 3 weeks of vacation plus 5 personal days.
• Comprehensive medical, dental, and vision benefits from day one.
• Employee stock ownership and RRSP/401k matching programs.
• Remote work flexibility and lifestyle rewards.