Beauty Advisor

About the role

Join Holt Renfrew’s luxury beauty team as a Beauty Advisor, delivering exceptional service and building lasting client relationships in a fashion‑driven environment. You will work directly with customers, guiding them through premium beauty products while contributing to the store’s sales and brand goals.

Key responsibilities

• Provide extraordinary, personalized service to every customer.
• Achieve and exceed individual and brand sales targets.
• Develop a loyal client base through acquisition, development, and retention activities.
• Share expert product knowledge with the entire selling team.
• Maintain strong relationships with buyers, vendors, and the selling manager.
• Identify marketing opportunities, execute events, and recommend assortments to drive brand sales.
• Attend all product‑knowledge and vendor training sessions.
• Perform floor recovery, visual merchandising, price changes, and other sales‑support tasks.
• Communicate regularly with personal clients via phone, email, and other electronic methods.
• Resolve customer service issues and collaborate with management on escalations.

Required profile

• High school diploma.
• Proven ability to exceed sales targets.
• Highly collaborative and comfortable working in a team‑oriented environment.
• Ability to thrive in a fast‑paced setting with minimal supervision.
• Flexible schedule including nights, weekends, and holidays.
• Minimum two years experience in a commission‑based sales role.
• Make‑up artistry or aesthetics certification may be required for certain brands.
• Prior luxury retail sales experience preferred.

Required skills

• In‑depth product knowledge of luxury beauty brands.
• Customer relationship management.
• Visual merchandising and floor recovery.
• Event planning and execution.
• Effective communication and sales presentation.