Account Manager

About the role

CrowdRiff is looking for an Account Manager to own a portfolio of Destination Marketing Organizations (DMOs) on the West Coast. You will be the primary point of contact, driving product adoption, customer success, and revenue growth while working remotely with a passionate, travel‑focused team.

Key responsibilities

• Manage the full lifecycle of assigned DMO accounts, from onboarding to renewal.
• Build and maintain strong relationships with key stakeholders across each account.
• Execute outreach and engagement strategies to support product adoption, retention, and upsell opportunities.
• Identify and qualify new business opportunities in partnership with a Business Development Representative.
• Collaborate with internal teams (product, support, marketing) to ensure a seamless customer experience.
• Provide field insights to help shape product and go‑to‑market strategies.

Required profile

• Proven experience in account management, customer success, or sales, preferably in SaaS or travel‑tech.
• Excellent communication and relationship‑building skills.
• Self‑motivated, able to work independently in a fully remote environment.
• Passion for travel, visual storytelling, and technology.

Required skills

What we offer

• Fully remote work with flexibility and autonomy.
• Travel‑related perks and opportunities to experience destinations.
• Professional development budget through the ‘DevDollars’ program (training, conferences, tuition).
• Collaborative, diverse team culture focused on innovation and personal growth.