Member Experience Representative – Canmore

About the role

The Member Experience Team (MET) at Bow Valley Credit Union’s Canmore branch delivers exceptional member service. You will support daily banking transactions, build lasting relationships, and contribute to a vibrant community in one of Canada’s most iconic destinations.

Key responsibilities

• Process member transactions, daily banking and account maintenance accurately and efficiently.
• Identify cross‑selling opportunities and refer members to appropriate BVCU products, services and trusted third‑party providers.
• Maintain branch operations including opening/closing procedures, record‑keeping and internal auditing.
• Participate in a collaborative work environment, attend training programs and represent BVCU at community events.

Required profile

• Grade 12 diploma or equivalent.
• Strong customer‑service orientation with prior sales experience.
• Cash‑handling experience is an asset.
• Excellent verbal and written communication skills.

Required skills

• Proficiency in Microsoft Office applications

What we offer

• Cost of Living Allowance to offset higher expenses in Canmore.
• Comprehensive benefits package, RRSP program, health spending account and paid vacation.
• Employer‑paid parking.
• Access to ongoing training, growth and advancement opportunities within BVCU.