Facility Program Assistant – Gymnasium

About the role

The Facility Program Assistant provides support to the Gymnasium area by monitoring patrons, delivering customer service, setting up and taking down equipment, and performing general cleaning tasks.

Key responsibilities

• Support recreation programs and events by assisting participants, staff and instructors, setting up and taking down equipment and spaces, ensuring supplies are available and used safely, maintaining basic knowledge of assigned programs, and sharing participant feedback with appropriate staff.
• Provide excellent customer service by greeting and assisting patrons in a friendly, professional manner, answering questions, verifying registrations, memberships and wristbands, and following customer service standards.
• Maintain a safe, secure, and welcoming facility by monitoring assigned areas and patron activity, managing traffic flow, participating in emergency response procedures, and identifying and addressing unsafe conditions.
• Support facility cleanliness and upkeep by performing general housekeeping and light maintenance tasks, storing equipment properly, and reporting maintenance or safety issues to the appropriate staff.
• Follow health and safety requirements by complying with organizational policies, participating in required training, inspections, and incident reporting.
• Perform other related duties as assigned by a supervisor.

Required profile

• Grade 10 or equivalent.
• Exceptional customer service skills.
• High level of verbal, written, and listening communication.
• Intermediate First Aid Certificate.
• Commitment to the City’s Cornerstone Values.