Dairy & Frozen Department Manager

About the role

The Dairy & Frozen Department Manager leads the daily operations of the dairy and frozen sections in a Walmart store, ensuring product quality, inventory accuracy, and exceptional customer service. This role combines team leadership with merchandising and compliance responsibilities.

Key responsibilities

• Supervise and mentor hourly associates, assigning duties, providing feedback, and fostering a productive work environment.
• Order merchandise timely to maintain optimal stock levels.
• Maintain zero pricing errors through the Scanning Credibility Program.
• Ensure cold‑chain compliance, including thermometer calibrations, temperature recordings, proper food handling, product rotation, and adherence to sell‑by and expiration dates.
• Follow food safety, sanitation, and cleaning procedures.
• Execute price changes, mark‑ups/downs, clearances, and competitive pricing initiatives.
• Address customer complaints, evaluate returned items, and resolve issues to preserve positive public relations.
• Manage departmental budgets, including shrink control.

Required profile

• Minimum age of 16 years.
• Strong communication and leadership abilities to guide a diverse team.
• Attention to detail for inventory, pricing, and food safety standards.
• Ability to work within budgetary constraints and meet scheduling deadlines.

Required skills

• No specific technical skills required.