Senior Strategy Manager – CXAI Transformation

About the role

We are building a centralized Product Management Office within TELUS Digital’s CXAI Transformation & Product Strategy team. As a Senior Strategy Manager you will be a founding member, driving end‑to‑end activation of new vendor partnerships and internal tools, from evaluation through go‑to‑market and steady‑state operations.

Key responsibilities

• Lead the full lifecycle of new vendor partnerships and internal tools, from scoping and evaluation to launch and post‑launch optimisation.
• Own and maintain the product strategy roadmap (6‑ to 24‑month horizons) in collaboration with business development, commercial, GTM, operations and product marketing teams.
• Facilitate senior‑leadership updates and cross‑functional working sessions, providing structure, visibility and momentum for complex programmes.
• Partner with product marketing to create sales collateral, enablement materials and external‑facing content.
• Work with commercial and finance teams to define commission structures, pricing logic and revenue recognition for new offerings.
• Collaborate with operations to validate use cases, gather requirements and ensure solutions meet frontline needs.
• Identify pilot customers, define scope, success metrics and exit criteria, and manage pilot execution.
• Build and maintain a product catalog and toolkit (playbooks, one‑pagers, onboarding guides) for internal teams.
• Establish and govern the PMO intake process for new product initiatives.

Required profile

• Proven experience leading cross‑functional programmes in a large enterprise environment.
• Strong stakeholder‑management skills with the ability to influence senior leaders.
• Excellent analytical and commercial acumen to drive revenue‑focused outcomes.
• Ability to translate strategic concepts into actionable product roadmaps and go‑to‑market plans.
• Experience working with vendor partnerships and product activation.

Required skills

• Product strategy development
• Go‑to‑market planning
• Vendor partnership management
• Cross‑functional program leadership
• Commercial and financial modelling

What we offer

• Opportunity to shape a new PMO function within a leading digital consultancy.
• Collaborative, people‑first culture with global reach.
• Flexible work arrangement – remote within Canada or in our Toronto office.
• Competitive compensation and benefits package.