Order Desk Agent

About the role

Join the customer service team at Herd North America’s corporate headquarters in Winnipeg. As the first point of contact for inbound inquiries, you will assist customers with product selection, provide quotes, and handle data entry for orders and cases.

Key responsibilities

• Answer inbound customer inquiries and serve as the initial point of contact.
• Provide tailored advice to help customers select appropriate products.
• Resolve customer questions and issues promptly.
• Enter data for quotes, orders, and create case records.

Required profile

• Experience in a sales or high‑touch retail environment with strong customer service skills.
• Ability to quickly learn and confidently articulate Herd’s product range.
• Enthusiasm for promoting products and services.
• Spanish and/or French bilingualism is an asset but not required.
• Prior experience in the trucking or automotive industry is a strong advantage.

What we offer

• Competitive salary ranging from $50,000 to $75,000 per year.
• Paid vacation and a comprehensive benefits package.
• Structured induction and career development programs.
• Long‑term career growth opportunities within a performance‑driven environment.