NOC Specialist

About the role

Arctiq is looking for a proactive NOC Specialist to join its Network Operations Center in Toronto. You will monitor, support, and maintain critical network and infrastructure systems, ensuring high availability and performance for our clients.

Key responsibilities

• Monitor network, systems, and services in real time for performance issues, outages, and security concerns.
• Analyze alerts, troubleshoot incidents, and escalate to senior engineers when necessary.
• Use diagnostic tools and established processes to resolve service disruptions.
• Collaborate with Network and Infrastructure Engineers to implement proactive monitoring, automation, and performance optimization.
• Work directly with customers to investigate issues, provide updates, and ensure satisfaction.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Participate in a 24x7 on‑call rotation, including non‑traditional hours.

Required profile

• 3‑5 years of experience in IT infrastructure, network operations, or technical support.
• Strong analytical mindset and ability to work collaboratively.
• Excellent oral and written communication skills.

Required skills

• Cisco ISE
• Cisco Secure Network Analytics (SNA)
• SolarWinds, Nagios, Splunk (or similar monitoring tools)
• Networking fundamentals: TCP/IP, DNS, routing, switching, firewalls