Customer Advisor I – Kingston Pop‑up (Part‑time Contractor)

About the role

We have an exciting opportunity at Lee Valley’s pop‑up store in Cataraqui Mall, Kingston. The Customer Advisor I provides high‑quality support for customer orders and enquiries, processes transactions and assists with order picking in the warehouse.

Key responsibilities

• Process in‑store payment transactions and handle cash according to procedures.
• Place items on hold, look up customer numbers in CW/STEP, and manage exchanges and returns.
• Fill customer orders, including required safety sheets, and assist customers in locating items.
• Re‑stock in‑store displays following ISM guides and identify back‑order eligibility.
• Occasionally receive and re‑shelf products delivered to the warehouse.
• Participate in floor engagements such as product demos and drop‑ins.

Required profile

• 1–2 years of retail experience (asset).
• Experience in a skilled craft or trade such as woodworking or gardening (significant asset).
• Ability to follow set procedures and work with basic instructions.

Required skills

• Cash handling and POS transaction processing.
• Use of CW/STEP system for customer lookup.
• Inventory management and SFS process knowledge.

What we offer

• Lee Valley employee discount.