Bilingual Customer Service Representative

About the role

TELUS Digital is looking for a Bilingual Customer Service Representative to be the first point of contact for its customers across Canada. The role involves handling inquiries, resolving issues and delivering support in both English and French.

Key responsibilities

• Respond to customer inquiries by phone, chat or email in both English and French
• Provide accurate information on TELUS products, services, billing and technical support
• Troubleshoot and resolve customer issues with empathy and efficiency
• Deliver exceptional service to ensure a high level of customer satisfaction
• Document customer interactions and escalate issues when necessary
• Collaborate with internal teams to improve the customer experience

Required profile

• Bilingual fluency in spoken and written English and French (mandatory)
• Previous customer service or call center experience preferred
• Customer-first mindset and a passion for helping others

Required skills

• Strong communication and interpersonal skills
• Tech-savvy and comfortable using digital tools and systems
• Ability to multitask and stay organized in a fast-paced environment

What we offer

• A dynamic, inclusive and supportive remote work environment
• Competitive salary and performance-based incentives
• Comprehensive health benefits
• Ongoing training, learning and development opportunities
• Career growth within one of Canada's top digital employers