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Competences
Experience
Customer Service Representative
ASSURANT
2024-01 - 2026-12
Assisted homeowners whose properties were damaged by natural disasters, guiding them through claim processes and providing timely updates. Handled inbound calls, answered questions, and resolved issues with empathy and professionalism. Processed customer payments and related transactions while ensuring data confidentiality. Delivered solutions that improved customer satisfaction and claim resolution speed.
Interpreter / Translator
TRANSPERFECT
2023-01 - 2024-12
Provided professional interpretation between English, French and Haitian Creole for hospitals, banks and various organizations. Facilitated clear communication during medical, financial and customer service interactions, ensuring accuracy and confidentiality. Managed sensitive information with strict professional standards. Contributed to smoother client‑provider interactions and reduced misunderstandings.
Customer Service Representative
TTEC
2020-01 - 2022-12
Supported customers with motor‑vehicle insurance queries, delivering clear information about policies and claim options. Answered calls, processed payments and handled related requests while maintaining professional communication. Resolved issues efficiently, enhancing customer trust and loyalty. Applied active listening and conflict resolution techniques to achieve high satisfaction scores.
Langues
French
fluent
English
fluent
Haitian Creole
native
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