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Competences
Experience
Agent de Recouvrement
Larson and Match
2022-06 -
Responsible for managing overdue accounts, contacting clients by phone and email, negotiating payment plans and ensuring compliance with collection policies. Utilises CRM tools to track interactions and update records. Handles a portfolio of up to 150 clients, achieving a recovery rate of 85% within the first six months. Works closely with legal and finance teams to resolve disputes.
Téléconseiller
Iriscom
2021-05 - 2021-11
Provided inbound and outbound customer support for telecom services, addressing technical issues and billing inquiries. Utilized ticketing system and knowledge base to resolve 90% of calls on first contact. Conducted follow‑up calls to ensure customer satisfaction and contributed to a 10% increase in service renewal rates.
Téléconseiller (Work placement)
Grubss Company Ltd
2018-10 - 2019-05
Completed a professional placement as part of hospitality training, handling customer calls for reservations and inquiries. Managed reservation system, coordinated with front‑desk staff and ensured accurate data entry. Assisted in training new interns and received commendation for communication skills.
Sales Girl
Fashion Bazar Quatre Bornes
2017-12 - 2019-01
Assisted customers in selecting apparel, processed sales transactions and maintained visual merchandising standards. Achieved monthly sales targets consistently, contributing to a 12% increase in store revenue. Handled inventory stock checks and assisted in organizing promotional events.
Cashier & Waitress
Follies (Trianon)
2018-09 - 2019-01
Managed cash register operations, processed payments and ensured accurate cash handling. Served guests in a fast‑paced restaurant environment, taking orders, delivering meals and maintaining high service standards. Trained new staff on POS system and hygiene protocols.
Langues
French
intermediate
English
intermediate
Italian
intermediate
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