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Competences
Experience
Operation Manager
Trust Capital Investment Corporate Insurance Agency
2024-01 -
Oversees day‑to‑day operations of the insurance department, ensuring efficient policy issuance, renewals, endorsements and cancellations while maintaining regulatory compliance. Implements and refines workflows that reduce errors and improve processing speed, and analyses operational data to identify trends and recommend improvements. Manages and mentors a team of insurance professionals and customer service representatives, delivering training sessions to boost performance. Maintains strong relationships with clients, brokers and partners, developing strategies that enhance customer retention and satisfaction.
Bank Officer
KBZ Bank
2013-01 - 2021-12
Delivered high‑quality customer service by managing banking operations, including account opening, maintenance and closure for savings, current and fixed‑deposit accounts. Supervised cash transactions, deposits, withdrawals and fund transfers, ensuring accuracy and compliance with operational standards. Conducted daily reconciliations of bank records and supported digital banking services such as MPU cards, VISA/MasterCard, internet and mobile banking. Assisted with loan applications, promoted KBZ Pay, agent banking and merchant services, and led training sessions to improve team operational skills.
Junior Clerk
Myanmar Bank Institution in Mandalay
-
Provided office administration support, handling student registration and monthly fee processing, and assisted with officer salary management. Verified customer and client data for accuracy, maintained proper records, and prepared bank statements. Contributed to financial reporting tasks and supported overall administrative functions.
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