Hotel and Event Management Coordinator

About the role

EventConnect connects event organizers, hotels and cities, and its head office is in downtown London, Ontario. As an Event Management Coordinator, you will help create a great experience for travelling teams and hotel partners by supporting them with a seamless reservation experience, through professional communication and proactive follow-up. This posting is for future opportunities only; there is no current vacancy.

Key responsibilities

• Manage incoming inquiries across the hotel phone, inbox and live chat, giving timely, accurate and professional responses
• Contact assigned hotels to confirm reservations two weeks before the event, checking confirmation numbers, guest names, room types and dates
• Onboard new hotels into the EventConnect network
• Help resolve guest check-in issues and post-event discrepancies by liaising with the hotel
• Potentially support Event Management Specialists with other administrative duties, such as oversells and hotel inquiries
• Provide periodic coverage of the after-hours emergency line and possibly limited holiday availability

Required profile

• University or college graduate in Travel & Tourism, Hospitality or Sports Management (preferred)
• At least 1 year of experience in the hotel, sports or travel industry
• Previous hotel management or sales experience is an asset
• TICO certification preferred; candidates without it will be considered and asked to complete it within the first 3 months at EventConnect's expense

Required skills

• CRM experience
• Ability to multitask in a fast-paced environment and to adapt communication style to each client
• Strong problem-solving and collaboration skills

What we offer

• Competitive salary and benefits
• Casual but energetic work environment
• Performance-driven culture and growth opportunities
• IT equipment provided