Field Service Operations Manager

About the role

Sandvik Mining is hiring a Field Service Operations Manager in Saskatoon. The manager leads Field Service Technicians and ensures operational excellence, safety compliance, customer partnership, continuous improvement and alignment with strategic growth objectives. About 50% of the work involves travelling to oversee customer operations across Saskatchewan.

Key responsibilities

• Direct and organize daily field service operations, including equipment commissioning, service calls and warranty cases.
• Coordinate customer training and technical support, and execute contracts according to scope, deliverables and commercial terms.
• Maintain accurate maintenance logs, work orders, labour entries, parts usage and service notes in the CMMS, and validate documentation for timely invoicing.
• Build, mentor and retain a high-performing technical team, and develop competency in bulletin management, warranty handling and technical troubleshooting.
• Foster accountability, innovation and continuous improvement, and maintain communication with customers and internal stakeholders.
• Review maintenance KPIs, develop action plans to improve equipment efficiency and availability, and report KPIs, objectives, risks, mitigations and achievements to senior management.
• Identify process optimization opportunities, lead productivity initiatives, and manage planning tools, test equipment, spare parts, logistics, permits and access.
• Travel as required across Saskatchewan; approximately 50% travel expected.

Required profile

• Degree, certificate or diploma in Engineering, Business Management or a related field, or equivalent experience.
• Minimum of five years of maintenance management or field service operations experience, preferably in mining or heavy equipment.
• Preferred: experience in mechanical cutting mining systems; technical background in mechanical cutting equipment is an asset.
• Valid driver's licence; bilingualism is an asset.

Required skills

• In-depth understanding of mining equipment systems and applications.
• Competency in troubleshooting, bulletin management and warranty handling.
• Familiarity with CMMS platforms and digital maintenance tools.
• Knowledge of safety regulations and best practices in mining and heavy equipment environments.
• Systems-level knowledge of hydraulics, mechanics, electricity, automation, pneumatics and materials.

What we offer

• Ongoing development and training.
• A comprehensive compensation package including a pension plan with matching, and health, dental, life and disability benefits.

Candidates apply through the Sandvik careers site using the Field Service Operations Manager requisition; only shortlisted candidates will be contacted.