Bilingual Travel Specialist – Sabre GDS

About the role

A client is looking for a bilingual travel specialist who delivers high-touch, urgent support to travelers during critical moments outside standard business hours. The specialist acts as a calm, resourceful expert resolving last-minute itinerary adjustments, hotel billing inquiries and complex booking updates by phone, email, text and chat. The schedule is 40 hours per week after hours in Mountain Time, including weekends, early mornings, evenings, overnights and holidays.

Key responsibilities

• Respond promptly to client requests by phone, email, text or chat.
• Provide same-day itinerary confirmations and accurate travel documentation.
• Research solutions and make decisions that balance client needs with business requirements.
• Resolve travel-related questions, concerns and issues, and coordinate travel services and urgent booking requests.
• Call hotel partners to confirm reservations and billing.
• Offer reliable, informed travel advice and document issues for follow-up.
• Maintain up-to-date knowledge of company products, services and promotions, and support other projects as needed.

Required profile

• Bilingual English and French, with strong written and verbal communication in professional settings.
• 3+ years of experience in travel management or travel services.
• 2+ years of hands-on experience with Sabre GDS.
• Flexible availability based on business needs, and a proven record of punctuality and dependability.

Required skills

• Sabre GDS
• Excel and Word
• Problem-solving and time management

What we offer

• Permanent work-from-home arrangement.
• Immediate hiring.
• Health insurance coverage for eligible locations.